Terms & Conditions

These terms & conditions were last updated on 16th March 2024.

- Updated Delivery Information

Your Privacy

Your personal information is used by myself and my payment service provider (Square) purely for the purpose of processing and fulfilling your order. These details will not be sold or used for any other purpose.

For more information about how I use your personal information please view my Privacy Policy.


I accept most major Credit and Debit Cards (in GBP only) in payment for maps ordered from me via my online shop, if you wish to pay by Cheque or Postal Order, please click here for more information.


I normally dispatch all orders within 72 hours of payment and if there is any problems with dispatching an item you will be informed by e-mail.

Where an order includes maps that are on pre-order, they will be dispatched once the map is available together with any other items in the same order. Estimated dispatch dates for maps on pre-order will be included on the relevant product page on my online shop.

All items to UK addresses will be dispatched by 2nd Class Royal Mail.

All items to Europe addresses will be dispatched by Airmail.

All items to other addresses will be dispatched by Airmail for smaller orders, with larger orders being dispatched by Surface Mail, please click here for more information.

I always obtain a Certificate of Posting when dispatching maps.

Please note that although import duties are not generally charged on maps, if they are applied then they must be paid for by the recipient.

For more information about my postal charges please see my Purchase page.

Digital Downloads

All the downloads from this website are in PDF format and may be large files which may take some time to download. A PDF reader is required to view them.

For paid Digital Downloads:

Once you have purchased a download edition from my online shop, to access your downloads please login to your account and under ‘My Orders’ click on ‘Downloads’. Then press the red down arrow to the right of your file to start your download.

Please ensure your e-mail address is correct at the time of registering otherwise I may not be able to send you the details of how to access your download.

Once purchased, downloads can be downloaded multiple times and it is not necessary to order more than one copy of the same digital map.

Refunds and Changing Your Order

Once an order has been placed online through my shop, transaction charges are incurred and therefore no refunds will be made. However, where possible items may be changed providing you contact me before your order has been dispatched.

Orders placed for Digital Downloads cannot be modified once payment has been completed, this is due to the maps being available to download immediately after payment has been confirmed.

Promotional Sales

To receive discounts during promotional sales you must enter the promo code for the sale in the Coupon Code box at checkout and have spent any minimum amount specified before discount.

Promotional sales apply to online orders only made during the qualifying period and cannot be used in conjunction with any other promotional code.

The discount cannot be applied after checkout has been completed and refunds will not be made if you have forgotten to enter the discount code.

Any discount offered will not be applied to postage costs.

Items from the collectables category on The Greater London Bus Map Shop are not included in any promotional sale.

If you have any problems with anything in these Terms & Conditions or with using any part of my website please e-mail me.